OCEANIC AND HOLLIS ACQUISITION Q&A

Oceanic and Hollis Acquisition Q & A

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KEY PERSON CONTACT INFORMATION

Customer Care Contact: Ryan Kenney 714.656.2911

ryan.kenney@huishoutdoors.com

Sales Contact: David Burroughs 985.714.0120

david.burroughs@huishoutdoors.com

Accounting Contact: Tommy Ashton 801.834.6941

tommy.ashton@huishoutdoors.com

Marketing Contact: Peter Falk 604.235.2622

peter.falk@huishoutdoors.com

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Q:  Will the availability of product for Oceanic and Hollis change under this new arrangement?

A: Absolutely.  Huish Outdoors will be ramping up inventory levels and there will be a dramatic impact on fulfillment rates. Our plan is to have a consistent 90+% fill rates by end of year.

 

Q:  How do I contact AUP to address any questions directly related to AUP and not Huish Outdoors?

A: If you need to contact AUP, please do so by email; info@aupgear.com

 

Q: What happens to my Oceanic/Hollis orders currently placed, but not shipped?

A: We have transferred these orders to the Huish Outdoors system as of 5PM Sunday night (you may have already received confirmation of this transfer) for your convenience. As per Huish Outdoors policy, any orders aged 30 days or less will ship when available. For Oceanic/Hollis orders aged over 30 days, you will be contacted directly for your preferred option of ship when ready, or ship all together.

 

 Q: What is happening with all my backorders?

A: All backorders will be given priority when inventory is received.

 

Q: What number do I call to inquire about my current orders or to place a new order?

A: Please call a member of the Huish Outdoors Customer Care Team. All inquiries can be directed to our toll free Customer Care number (US or Canada): 888.270.8595 by email at sales@huishoutdoors.com, by fax at 714.375.1435 or our international number: +1.714.375.1433.

 

Q: I have a question about my Oceanic/Hollis warranty or repair, who do I talk to?

A: Please use the following contact information for Oceanic/Hollis warranty and repair questions.

 

Technical Support Team

US/CAD: 800.435.3483 (press option 2)

Intl: +1.510.562.0500

E: service@huishoutdoors.com

 

Ron Landess

Customer Service Manager

E: ron.landess@huishoutdoors.com

 

Q: I am an Oceanic and/or Hollis dealer and don’t have an account with Huish Outdoors.  Do I need to set up an account?

A: Yes. We will be sending you a Dealer Package via DocuSign for you to review and sign. You must become a Huish Outdoors dealer and have a signed Dealer Agreement. However, there will be a 60-day grace period as we make this transition. 

 

Q: Do I have a new Sales Representative, or do I continue to deal with my current Oceanic/Hollis Representative?

A: There are currently no changes to the sales force used for the Oceanic/Hollis brands. Please continue to deal with your Oceanic/Hollis Representative.

 

Q: Will my freight rates, including my free freight allowance, change under this new arrangement?

A: Your Huish Outdoors freight rates should not be negatively impacted by this new arrangement.

 

Q: Will there be any changes to the Dealer Sales Programs like the “Trade-in > Trade-up”, “Key Personnel”, “Rental/Training”, “Commercial, Public Safety & Institutional”?

A: These programs will remain the same under Huish Outdoors’ ownership until December 31, 2017.  After which, we will evaluate as a normal course of business.

 

Q: Will there be any changes to the Dealer Service Programs like the “30-Day Satisfaction Guarantee”?

A: These programs will remain the same under Huish Outdoors’ ownership until December 31, 2017.  After which, we will evaluate as a normal course of business.

 

Q: Will my credit limit and terms change under the new agreement?

A: Your credit limit and terms may be impacted. If there are any changes, you will be contacted before May 5, 2017 by our Credit Department.

 

Q: Will there be any changes to pricing under this new arrangement?

A: Your pricing and price levels for the Oceanic/Hollis brands will remain the same under Huish Outdoors’ ownership until December 31, 2017.  After which, we will evaluate as a normal course of business.

 

Q: Will my discounts change under the new arrangement?

A: Your discounts for the Oceanic and Hollis brands will remain the same under Huish Outdoors’ ownership until December 31, 2017.  After which, we will evaluate as normal course of business.

 

Q: If I’m an existing Huish Outdoors dealer AND an Oceanic and/or Hollis dealer can I send my Oceanic and/or Hollis orders to my Huish Outdoors Customer Care Representative?

A: Yes! Fire away!

 

Q:  When I order product, where will the products be shipped from?

A: In the interim, Oceanic/Hollis products will be shipped from San Leandro. However, ultimately, we will be transitioning to our warehouse in Salt Lake City. This transition is set to happen in the summer of 2017. During which there may be a brief shutdown.  Communication will be forthcoming regarding the details of the transition.

 

Q: Is there a new RMA procedure for Oceanic/Hollis that I need to follow to return products for warranty or repair?

A: For Oceanic/Hollis, please continue to use the “E-RMA Return Portal” at HTTP://AUP.RETURNSPORTAL.NET

 

Q: If I’m a Huish Outdoors dealer but not a current Oceanic/Hollis dealer, can I order Oceanic/Hollis now.

A: Please contact your local Oceanic/Hollis Sales Representative.

 

Q:  Who should I make my checks out to for payment?

A: All checks should be made payable to Huish Outdoors.

 

Q:  Who should I make wire transfers to?

A: All transfers should be made to Huish Outdoors. Please contact ar@huishoutdoors.com for information.

 

Q:  Where do I send payment for my Oceanic/Hollis account balance?

A: All payments need to be sent to Salt Lake City.  Please send to:

 

Huish Outdoors

1540 North 2200 West

Salt Lake City, Utah

84116

 

Contact: Nani Blanco

E: ar@huishoutdoors.com

T: 801.834.6938

 

Q: If I am a current Oceanic and/or Hollis dealer and a Huish Outdoors Dealer, what happens to my discounts?

A: Your discounts for the Oceanic and Hollis brands will remain the same under Huish Outdoors’ ownership and be independent of your discounts with respect to the other Huish Outdoors’ brands. This arrangement will proceed until further notice.

 

Q:  Will the Oceanic and Hollis brands exist in the future or will they be absorbed by another Huish Outdoors brand?

A:  The Huish Outdoors model embraces each of our brands’ strengths and utilizes them to provide best in category product, consumer choice and simplify the retailer’s business by dealing with one company.  Huish Outdoors’ plan is to build upon these amazing brands and keep all the great things about them.

 

Q: What major changes can retailers expect from this transaction?

A:  Capitalizing on all the great products Oceanic and Hollis have launched over the years, Huish Outdoors’ first priority is to make these products available through increased inventory.  Into the future, we will continue to reenergize the brands through new and exciting products.

 

Q: Will all the current Oceanic/Hollis products still be available?

A: Yes. However, Huish Outdoors will not be taking new orders for rebreathers at this time.  If you have any questions about NEW orders for rebreathers, please send your inquiry to info@hollisrebreathers.com.

 

Q:  When will the new PPX computer be shipping?

A: The PPX is currently in production and we are looking to establish a release date in May. Our team is looking forward to releasing this groundbreaking product.

 

Q: Will there be any disruption in shipping orders during this transition?

A: All Oceanic/Hollis products will be shipped by Huish Outdoors from San Leandro until the summer of 2017, when we will transition the inventory to our warehouse in Salt Lake City where shipping will resume indefinitely. There will be a brief shutdown period during the transition.  We will release information on specific shutdown dates as they become available.